Delivery boys being harassed in Delhi, says Swiggy; Zomato raises concern too

by IANS |

New Delhi, March 1 (IANS) Online food delivery platforms Swiggy on Wednesday said the recent changes in regulations on bike taxi services in Delhi have caused confusion and disruption to their services, creating panic among their delivery executives.

A Swiggy spokesperson told IANS that their delivery executives are being wrongly issued challans despite the notification being applicable only to bike taxi service providers.

"Some challans that have been issued to our delivery executives are in excess of Rs 15,000," said the company spokesperson.

This has "created fear and apprehension among our delivery executives", who are crucial in ensuring that our customers receive their orders on time.

A Zomato spokesperson told IANS that "while the notice is only for passenger vehicles, there is some misinterpretation on the ground".

In a letter sent to the Delhi government's transport department and seen by IANS, Dinker Vashisht, Group Vice President, Public Policy, Regulatory and Sustainability at Swiggy, wrote that the directions have been misinterpreted by Regional Transport Office (RTO) officials, who have started issuing challans to delivery partners.

"This has led to disruption of services, and confusion among the delivery partners, who are now apprehensive of providing their service with a fear of being penalised and harassed while on duty," Vashisht said, urging the Delhi government to intervene and give an assurance to delivery partners and last-mile delivery aggregators.

"Ensuring that our delivery executives can operate smoothly and serve our customers without any interruptions is our top priority," said the company.

Last week, ride-hailing major Uber asked the Delhi government to create a level-playing field for two-wheeler mobility rides for commuters.

The company said that different electrification mandates for ridesharing and delivery sectors, not only leads to inequitable sharing of responsibility but "seriously disadvantages the entire industry".

Carrying passengers on bike taxis bearing private registration numbers has been made a punishable offence and may attract fines up to Rs 10,000, according to a circular issued by the Transport Department of Delhi government.

Delhi uses two-wheelers across ridesharing platforms, accounting for estimated 20 lakh trips every month.

In 2022, over 19 lakh trips took place to and from metro stations in NCR on Uber Moto, underscoring the need-gap bike taxis to fill in solving the last-mile commute.

Latest News
Corrections in mid and small cap stocks are underway, say analysts Sun, Mar 03, 2024, 12:56 PM
Iran invites foreign investors in energy projects: President Sun, Mar 03, 2024, 12:51 PM
Another Pakistan airlines cabin crew member goes missing in Canada Sun, Mar 03, 2024, 12:41 PM
Odisha: DRI rescues 351 Indian tent turtles Sun, Mar 03, 2024, 12:39 PM
Trump wins Missouri's Republican presidential caucus Sun, Mar 03, 2024, 12:34 PM
Mother-son die in Delhi road accident Sun, Mar 03, 2024, 12:30 PM
De Minaur downs Ruud to defend Mexican Open title Sun, Mar 03, 2024, 12:23 PM
Srinagar-Jammu highway blocked for 2nd consecutive day Sun, Mar 03, 2024, 12:12 PM
Iraqi intelligence rescues Yazidi woman kidnapped by IS militants Sun, Mar 03, 2024, 11:47 AM
Kostyuk stuns top seed Pegula to set up summit clash with Boulter in San Diego Sun, Mar 03, 2024, 11:44 AM
OpenAI lawsuit: Elon Musk, investor Vinod Khosla trade barbs on X Sun, Mar 03, 2024, 11:42 AM
Flipkart launches its UPI handle to boost Indiaís digital economy vision Sun, Mar 03, 2024, 11:33 AM
Jordan, US conduct joint aid airdrops to Gaza Sun, Mar 03, 2024, 11:32 AM
The Third Eye: Munich tests India's foreign policy Sun, Mar 03, 2024, 11:30 AM
Man kills younger brother over trivial dispute in Lucknow Sun, Mar 03, 2024, 11:29 AM