Delivery boys being harassed in Delhi, says Swiggy; Zomato raises concern too

by IANS |

New Delhi, March 1 (IANS) Online food delivery platforms Swiggy on Wednesday said the recent changes in regulations on bike taxi services in Delhi have caused confusion and disruption to their services, creating panic among their delivery executives.

A Swiggy spokesperson told IANS that their delivery executives are being wrongly issued challans despite the notification being applicable only to bike taxi service providers.

"Some challans that have been issued to our delivery executives are in excess of Rs 15,000," said the company spokesperson.

This has "created fear and apprehension among our delivery executives", who are crucial in ensuring that our customers receive their orders on time.

A Zomato spokesperson told IANS that "while the notice is only for passenger vehicles, there is some misinterpretation on the ground".

In a letter sent to the Delhi government's transport department and seen by IANS, Dinker Vashisht, Group Vice President, Public Policy, Regulatory and Sustainability at Swiggy, wrote that the directions have been misinterpreted by Regional Transport Office (RTO) officials, who have started issuing challans to delivery partners.

"This has led to disruption of services, and confusion among the delivery partners, who are now apprehensive of providing their service with a fear of being penalised and harassed while on duty," Vashisht said, urging the Delhi government to intervene and give an assurance to delivery partners and last-mile delivery aggregators.

"Ensuring that our delivery executives can operate smoothly and serve our customers without any interruptions is our top priority," said the company.

Last week, ride-hailing major Uber asked the Delhi government to create a level-playing field for two-wheeler mobility rides for commuters.

The company said that different electrification mandates for ridesharing and delivery sectors, not only leads to inequitable sharing of responsibility but "seriously disadvantages the entire industry".

Carrying passengers on bike taxis bearing private registration numbers has been made a punishable offence and may attract fines up to Rs 10,000, according to a circular issued by the Transport Department of Delhi government.

Delhi uses two-wheelers across ridesharing platforms, accounting for estimated 20 lakh trips every month.

In 2022, over 19 lakh trips took place to and from metro stations in NCR on Uber Moto, underscoring the need-gap bike taxis to fill in solving the last-mile commute.

Latest News
Gary Stead points out New Zealand losing Tests to England last year as missed chance for not defending WTC title Thu, Mar 23, 2023, 04:05 PM
China's smartwatch shipments fell by 9.3% in 2022: Report Thu, Mar 23, 2023, 03:53 PM
Now sync your air travel with Uber via email integration in India Thu, Mar 23, 2023, 03:52 PM
Aus zoo welcomes 1st southern white rhino calf born in decade Thu, Mar 23, 2023, 03:49 PM
Iranian, Saudi FMs hold phone talks, agree to meet soon Thu, Mar 23, 2023, 03:48 PM
Dhanbad: 4 dead, many injured as coal mine caves in during illegal mining Thu, Mar 23, 2023, 03:43 PM
Maha Congress protests against jail sentence for Rahul Thu, Mar 23, 2023, 03:41 PM
KCR announces Rs 10,000 per acre compensation for crop losses Thu, Mar 23, 2023, 03:40 PM
Vietnam aims to end malaria with more funding Thu, Mar 23, 2023, 03:13 PM
BJP MLA Vijender Gupta moves HC challenging his suspension from Delhi Assembly Thu, Mar 23, 2023, 03:01 PM
Govt afraid of Rahul Gandhi, conspiring to disqualify him from LS: Congress Thu, Mar 23, 2023, 02:41 PM
Honour killing in TN: CM assures Assembly of stringent action Thu, Mar 23, 2023, 02:36 PM
Imran claims another assassination plot Thu, Mar 23, 2023, 02:34 PM
Will appeal in higher court against Rahul's conviction: Kharge Thu, Mar 23, 2023, 01:36 PM
Viveka murder case: Telangana HC adjourns hearing on CBI plea Thu, Mar 23, 2023, 01:34 PM