India is a key growth engine for Avaya worldwide: CEO Alan Masarek

by IANS |



New Delhi, Nov 13 (IANS) Global leader in customer experience solutions Avaya CEO Alan Masarek on Monday said that India is a key growth engine for Avaya worldwide, with significant demand coming from domestic clients and its partners.



Avaya announced that it is witnessing an accelerated momentum for its solutions in India, particularly among enterprises looking to infuse artificial intelligence into customer experience. 


The company counts Airtel, State Bank of India (SBI), and the Government of India among its key customers in India. Its contact centre solutions are used for the National Emergency Response Services (100, 112) and India’s Aadhaar system. 


“Our momentum in this market further drives Avaya’s global growth as Indian businesses and government agencies continue to rely on Avaya as their trusted customer experience and communications technology partner,” said Masarek.


He also highlighted the AI-focused innovations being driven by Avaya’s R&D teams based in Bengaluru, Pune, Hyderabad, and Gurugram. 


A third of Avaya’s 1,700 engineers are based in India.  


Masarek further noted that Indian enterprises, like their global counterparts, are increasingly seeing their contact centres as enablers for driving differentiating experiences for their end customers. 


The Avaya Experience Platform, which provides an AI-powered contact centre as a service platform, has strong momentum with customers as they embrace the Avaya approach of enabling companies to innovate at their own pace as their unique needs require, the company said.


Avaya recently released Avaya Experience Platform Connect, which empowers organisations to leverage their existing on-premises infrastructure for voice routing, call handling, and more, while accessing omnichannel voice and digital channels, as well as AI capabilities, from the cloud.


Focusing on community development and equipping youth with skills, Masarek announced a new partnership with the Magic Bus India Foundation, one of the top five NGOs in the education space in India. 


Avaya has committed over Rs 5 million to support the development of a youth skilling centre in Hyderabad. That, combined with Avaya’s expertise in the local customer experience space, will help to train 200 adolescents from underprivileged backgrounds as part of a ‘CX Academy’, helping them to get their start in the industry. 



Latest News
KCR admitted to hospital after minor injury Fri, Dec 08, 2023, 10:38 AM
Indian-origin professor in Australia honoured with top microbiology award Fri, Dec 08, 2023, 10:33 AM
Philippines school blast's suspect arrested Fri, Dec 08, 2023, 10:32 AM
It's time now for Instant T20 Cricket - Let's sit back and enjoy it Fri, Dec 08, 2023, 10:29 AM
3.8 magnitude quake felt in Meghalaya Fri, Dec 08, 2023, 10:25 AM
Air quality remains 'very poor', Delhi records min temp of 9.4 Fri, Dec 08, 2023, 10:16 AM
PM Modi to visit Varanasi on Dec 17-18 Fri, Dec 08, 2023, 09:56 AM
Allahabad HC irked over 'property dealings' by lawyers Fri, Dec 08, 2023, 09:50 AM
Congress gives adjournment notices in LS Fri, Dec 08, 2023, 09:48 AM
Afghanistan to tour UAE for a three-match menís T20I series in late December Thu, Dec 07, 2023, 04:41 PM
Exposure to PFAS may affect bone health in adolescents & young adults Thu, Dec 07, 2023, 04:40 PM
Arthritis drug shows promise against Type 1 diabetes Thu, Dec 07, 2023, 04:39 PM
'Why was treatment denied to 14-yr-old cancer patient?' Delhi Minister to Chief Secy Thu, Dec 07, 2023, 04:39 PM
Nissan investigating cyberattack targeting systems in Australia, New Zealand Thu, Dec 07, 2023, 04:38 PM
Govt bars sugar mills from using sugarcane for ethanol production Thu, Dec 07, 2023, 04:37 PM